The Important Stuff: My order

Where’s my bag?

At the end of each business day, we send a shipping confirmation with your order tracking number. It takes about 24–48 hours for tracking information to update on the carrier’s website. (Hang in there. It only feels like a lifetime.)

What’s up with the site?

If you have issues accessing our website, please contact our Customer Assistance team at customerservice@theoliverthomas.com. Include a screenshot if you can and tell us what browser you’re using. (Chrome, Firefox, Internet Explorer, etc.) Feel free to also tell us if you’re having a good hair day. Because, why not?

Why won’t my credit card go through?

First, make sure the billing name and address match the credit card. Also know we’re only able to process one credit card per transaction. (On the plus side, we price our bags so they won’t put you in debt for life.)

Pampering My New Bag: Care Instructions

We pamper our bags like we pamper our pooches 🐶, with tender loving care!

What does “water resistant” mean?

Oliver Thomas bags are water resistant, which means they can resist the penetration of water to some degree. Don’t put your computer in the bag and pour a pitcher of margaritas on it. (What a waste of margaritas.) But your bag will generally be okay if a few raindrops hit it. Just dry it off.

How do I clean my bag?

Our bags are very easy to clean. (Because #life) To spot clean, wipe the bag with a clean, damp cloth and air dry. To clean the entire bag, machine wash in cold water and tumble dry on low.

**Sunscreen, lotions, self-tanners, and "glow" (aka: sweat) may become a permanent part of your white or light colored items and because we want you to love your Oliver Thomas items as much as we do, we wanted you to know.

All of our bags are washable; however this does not mean they are stain free if soiled with clay, heavy soil or other heavy dirtied contaminants.  Prior to washing a white or lighted colored item, we strongly suggest pretreating stained areas with Purex Fels-Naptha soap bar or other similar pretreat soaps of your choice for best results.