Terms and Conditions

TERMS & CONDITIONS – OLIVER THOMAS

*1-1-2021 Update

If you are accepted as a vendor of Oliver Thomas, you will abide by the following terms and conditions:

  • Customers will not sell Oliver Thomas products on their website, social media accounts or any other online avenues unless a prior written agreement with Oliver Thomas (a division of Black Diamond Group, Inc.) is in place.
  • Customers will not sell Oliver Thomas products outside of their brick and mortar store including pop-ups, seasonal markets, etc...
  • There is no selling below MSRP.
  • Order Minimums:  New Account Initial - $1000.00    Reorders* - $400.00
  • To remain an active Wholesaler an annual 12 month minimum spend of $1300 is required.
  • Payment to be received prior to shipment. Freight F.O.B. - Memphis, Tennessee.
  • Prices and/or specifications and materials are subject to change without notice.
  • Any collection fees and/or legal expenses incurred by Oliver Thomas (A division of Black Diamond Group, Inc.), as a result of utilizing a collection agency and/or attorney, must be reimbursed to Oliver Thomas (A division of Black Diamond Group, Inc.).
  • Oliver Thomas (A division of Black Diamond Group, Inc.) does not research nor does it acknowledge (post audit) claims that are more than 40 days from receiving date.
  • Oliver Thomas (A division of Black Diamond Group, Inc.)  must be notified in writing and in advance of any change in store ownership.

RETURN GOODS POLICY

  • Ollie can't imagine your customers won't love their Oliver Thomas purchases ... we love them and we're pretty picky! That said, customer returns are the retailer's responsibility as we do not accept Oliver Thomas return product directly from the consumer.
  • Wholesale items shipped as ordered are not subject to return.
  • No goods may be returned without prior authorization.  If approved for return, Email customerservice@theoliverthomas.com or call 833-221-0345 to receive a Return Authorization number.
  • A customer’s receipt is required as proof of purchase when sending Oliver Thomas product back for inspection.
  • Ollie’s certain that his wholesale partners will handle and accept returns in a professional, chivalrous manner and would greatly appreciate your assistance making sure customers clean their product before returning to Oliver Thomas for inspection.
  • Oliver Thomas Return Goods Department shall have the final decision as to the cause of damage and the replacement judgment.
  • In the event Oliver Thomas (A division of Black Diamond Group, Inc.) at its sole discretion agrees to accept a first quality return, shipping charges and a $7.50 restocking charge per piece will apply.